Freight is a business where nobody calls to say the pallet arrived on time. You only hear from customers when something has gone wrong — which makes the reviews below worth more than the average five stars suggest.
Every quarter we survey every account that shipped with us, not a hand-picked sample. The score, the comment and the service used all get published, and we don't remove a review because it stings. Two of the testimonials on this page are four stars, and they're here for the same reason the others are.
What comes back most often isn't about speed or price. It's about someone picking up the phone, calling before the customer had to chase, and giving a straight answer when the news was bad. That's the part we work hardest at, and it's the part that keeps 82% of accounts shipping with us the following year.
Sorted by nothing in particular. Every service we run is represented, including the ones where we had to fix something.
We run reefer loads out of the Central Valley on a two-hour window and United hasn't missed one in three seasons. Their dispatcher calls me before I have to call him. That alone is worth the rate.
Forty containers a year from Shenzhen into Newark. Their brokers cleared every single one without a hold, and I get the entry summary the same afternoon. Our old forwarder took a week and three emails.
We relocated to Austin with two elderly cats and I was dreading the flight. Their handler sent photos at check-in, at the gate, and on arrival. They were home and eating within an hour of landing.
A pallet went missing between our dock and their Columbus DC. It took four days to find and I was not happy about it. But they called me daily, found it, and credited the freight without me asking. Four stars because it shouldn't have happened — and we're still with them because of how it was handled.
Line-down at 6am, replacement spindle in Memphis, on our floor in Rockford by the next morning. They chartered when no commercial deck would take it and told me the cost before they booked it.
I took fifty pallet positions in March and six hundred by October, and the price moved exactly the way they said it would. No renegotiation, no penalty for scaling back in January.
Laredo crossings used to cost us a day and a half of waiting. Their brokers file before the truck gets there and it just goes through. Sixteen months, no holds.
They told me air was the wrong call for my shipment and quoted me ocean instead. Cost them about four thousand dollars in revenue on that booking. They've had every load since.
Our German shepherd flew Newark to Frankfurt. The titer test timing was a maze and they built the whole calendar backwards for me. He landed calm and the crate was spotless.
The invoice matches the quote. Every time. I've spent eleven years in this industry and I cannot tell you how rare that sentence is.
Service is excellent and I'd recommend them. The portal is the weak spot — it does what I need but it looks a decade old next to the rest of the operation. They've told me it's being rebuilt. We'll see.
Forty feet of structural steel on a flat-rack, permits and escort arranged, and the driver knew how to tarp it. Half the carriers I called wouldn't even quote the job.
Cold chain from Miami to Santiago, vaccine product, zero excursions across fourteen shipments. Their team knew the temperature limits better than I did.
We ship four hundred LTL orders a month and I have one phone number. Marla knows our accounts, our docks and our difficult customers. That's the whole product as far as I'm concerned.
They advised us against flying our bulldog and explained exactly why. Then arranged a ground move instead. I'd trust them with anything after that conversation.
Hurricane closed the Savannah terminal and our container sat. They had it rebooked through Charleston and drayed to us before I'd finished working out what our options were.
Cycle counts actually match. We came from a 3PL where the system said one thing and the floor said another, every single month. Eighteen months here and I've had two discrepancies, both found and corrected before I noticed.
Small account, one pallet a week. They treat us exactly like the people shipping forty containers. I've never once felt like the least important customer on the list.
Longer conversations with accounts that have been with us five years or more.
Collected quarterly from every account that shipped with us, and published whether or not it flatters.
Send the weight, dimensions and both zip codes and we'll price the route with every fee included — within one business hour. If a cheaper mode gets it there in time, we'll tell you that too.
Air, sea, road and warehousing under one manifest. Moving American freight since 1997.
